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First Tennessee Bank in 2740 Elm Hill Pike

First Tennessee Bank in 2740 Elm Hill Pike, Tennessee: consumer reviews, opening hours, driving directions, photos etc.

Contacts

Finance

2740 Elm Hill Pike,
Nashville, Tennessee
37214
Get directions

+1 615-871-1114

firsttennessee.com

Opening hours Closed now

Monday
09:00 am — 04:00 pm
Tuesday
09:00 am — 04:00 pm
Wednesday
09:00 am — 04:00 pm
Thursday
09:00 am — 04:00 pm
Friday
09:00 am — 06:00 pm

Rating by reviews

(1 / 5) based on 1 reviews
☆ ☆ ☆ ☆

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Reviews

  • ☆ ☆ ☆ ☆
    I deposited a check through the ATM and was given a $200 credit according to the system. I had some transactions that were scheduled to come through in a day or two totalling less than $200 so everything seemed to be good. The next day I noticed the $200 credit had disappeared so I called customer service to find out what was going on. Customer service informed me that because I didn't take the $200 out of my account at the time I made my deposit the credit was taken back. I was confused and asked the representative to help me understand how I can be given a credit just for it to be taken away because I didn't take the cash money out of my account. All she could say is that it was company policy. I then informed her that I had 2 transactions that would be coming out of the account and if the credit was not provided my account would be NSF and charged fees. She basically told me that that would be the case and there was nothing the bank would do to avoid that. That very night both transactions hit my account. Fortunately I was able to pull money from my personal savings to cover the transactions or my account would have been negative and First Tennessee would have charged me 2 NSF fees. The following day the check I have originally deposited cleared. First Tennessee would have cleared my check and then taken 2 NSF fees out because they chose to "Indian-give" credit. I feel that the policy is bank-driven and not customer-focused. I went to find the corporate office to complain and found that First Tennessee was owned by a home loan company named First Horizon Home Loans. There are several horrible reviews about how shady First Horizon Home Loans is and it shows with a "company policy" that gives $200 credit without verifying that a check is valid and then takes it away because you didn't take out the cash. If the check was a fraud or cancelled they would have charged me for taking the cash and possibly more fees. It doesn't make sense and it's bad business.
    By Michelle McCullough, August 07, 2017
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About First Tennessee Bank in Nashville

First Tennessee Bank is business services based in Tennessee.
First Tennessee Bank is located at 2740 Elm Hill Pike, Nashville, Tennessee. You can find First Tennessee Bank opening hours, address, driving directions and map, phone numbers and photos. Find helpful customer reviews for First Tennessee Bank and write your own review to rate the business service.

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